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Winners of the Best Estate Agent Guide 2020

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Winners of the Best Estate Agent Guide 2020

Following the biggest mystery shopping review process ever undertaken of the property industry along with an in-depth analysis of performance data, John German have been named winners of the Best Estate Agent Guide 2020, and are in the top 3% of agencies in the country!

What it takes to be a winner

Property Academy supported by Rightmove, assess the UK’s 25,000 estate and letting agency branches and highlight the best in the Best Estate Agent Guide. Once they identified criteria that defines exceptional service, Property Academy and Rightmove conducted an in-depth analysis of performance data and the biggest mystery shopping review process ever undertaken of the property industry.

The areas they looked at were:

  • How well properties are marketed on Rightmove and perform on Rightmove. [As measured by Rightmove].
  • Actual delivery of the sale or let. Time taken for the listing to go to SSTC and does it actually complete. [As measured by Rightmove].
  • How good is the customer experience on contacting the agent via email and telephone? [As measured by Property Academy mystery shop]
  • Market share

They also looked at performance over a 6-month period, involving analysis of:

  • Over 25,000 branches
  • 1 million properties listed at any point in time
  • 1.5 million transactions
  • 25 million leads
  • 1.5 billion property views
  • 20,000 mystery shops

Phill Sandbach, Director at John German comments “To be winners of the Best Estate Agent Guide and rated in the top 3% of agencies in the country is an absolute honour. It’s a great testament to how hard the John German sales and lettings team work to deliver outstanding service and value to all of our customers.”

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Date Posted

October 15, 2019

Article Category

Author

Katy Storer

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