Tenant Guide

Register with us

The first step for most Tenants is enquiring through one of our offices regarding property available to let. We can register you on our system and keep you up to date with properties, as and when they become available.


Once you have seen a property available to let, you can arrange a viewing through our offices which are open Monday through until Saturday. If the viewing is through our office, we can very often make arrangements to meet you on site within 24 hours – viewings can be available 7 days a week and sometimes outside of office hours at your convenience.

Seen a property you would like to rent

Place your verbal application with one of our Negotiators. We will check with the Landlord if he is happy to accept your application in principle and if so, it is at this time that a holding deposit is paid to us. Once you have passed referencing and signed the tenancy agreement we will invoice you and you will see that the holding deposit will have been credited against your rent allowance.

To see our list of Tenant Fees and other important information for an explanation of what this includes click HERE.

We will also require you to bring in to our office your passport or photo id (such as photo driving licence), most recent utility bill or bank statement and your three most recent payslips.

Credit checking and referencing is then carried out via a company called Let Alliance and a link will be emailed out to you to complete your online application. You will also receive an offer letter along with our full terms and conditions.

Referencing takes around 72 hours to complete and you will receive a call to say that you have been successful (if this is the case) and a date will be agreed for you to move in.

On the Day

Five days prior to you collecting keys, we ask you to sign the tenancy agreement via electronic signature and then will require your payment for rent and deposit (less the holding deposit taken).
This ensures that there is enough bank processing time for us to receive cleared funds so we can hand over keys. We also send you othe information in advance of the tenancy starting.

By law there are certain bits of information which we have to provide to you on the day you move in such as the Government How to Rent leaflet, Tenancy Deposit Scheme leaflets, Energy Performance Certificate and gas certificate (if required). All Tenants (and Guarantors) will need to be present to sign the tenancy agreement before key collection.

If you are a fully managed Tenant, it is at this point that we will provide you with our Tenant's Emergency Repairs sheet.

Please note that we work in conjunction with Let Alliance who will call you to provide you with information on switching utilities, broadband or SKY (and can often get you the best deal around) they can also help you obtain Tenant Liability Insurance  and/or Tenant Contents Insurance.

We will provide your contact details to them as a matter of course when you apply.

Main Services to Our Landlords 

FULL MANAGEMENT – Under this service you will deal with us throughout your tenancy and repairs and other information will be managed through the Property File application on your phone. Your rent will be paid to us and we will visit the property every 3-4 months to make sure there are no outstanding repairs and to see how you are looking after the property.

LETTING ONLY – We pass your details over to your Landlord and he will deal with you directly throughout the tenancy.

Duty of Care

Tenants have a duty of care to report repairs using Property File and to reduce the risk of Legionnaires disease - CLICK HERE for more information on this. 

Giving You Peace of Mind

We are members of the Royal Institution of Chartered Surveyors (RICS), the Association of Residential Letting Agents (ARLA) and The Property Ombudsman. 

Our Client Money Protection is through the RICS to view our Client Money Handling Procedures click DOWNLOAD here. We generally use The Dispute Service as our Tenancy Deposit Scheme unless your Landlord has specified otherwise.

Area Guide

For details of all the areas our nine offices cover check out our local information guides.


"Thank you so much to you and your staff for all your help with selling this property. I have really appreciated your professionalism, diplomacy and good advice, and the fact that I could always contact you quickly and get a prompt reply."
Liz Hill - Happy Client