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Our number one priority is to keep everyone safe. We promise all viewings, house visits and valuations will be carried out with your upmost safety in mind.

  •   Minimising social contact

    We will encourage people to initially view a property via video link to give them the opportunity to consider whether they like a property well enough to view it in person.

    In addition, we will limit physical viewings to those who are in a strong enough position to proceed, for example a buyer with proof of funds/house already under offer or a renter ready to move within the next few weeks.

    Not only will this maximise everyone's time it will minimise social contact thus keeping everyone safe.

  •   Everyone is symptom-free

    When speaking to a customer to book a visit, we will ask a series of questions to establish whether they or anyone they live with are showing Covid-19 symptoms, or had the illness, within the last 14 days. A visit will only go ahead when we have confirmation that everyone attending is symptom-free.

  •   Observing social distancing

    We will observe the 2 metre rule, wear appropriate PPE and use hand sanitiser. Before any visit, we will ask customers to observe these guidelines too.

  •   Staying in touch from home

    The safety of our employees, customers and local communities is paramount, so whilst we have re-opened a number of branches, part of our team will continue to deliver our award-winning service from home.

    With this and social distancing in mind, we are reducing the need for customers to visit us in branch by doing more electronically. We will send and request paperwork via email. When this is not possible, we will arrange for the customer to visit a branch. We ask that all visits to a branch are booked in advance with us via telephone.

Covid-19 staying safe procedures, we’ve got it covered…

Visits to your property

Details on staying safe during visits to your property for viewings and market appraisals (house valuations) and putting your property on the market.



Details outlining the Covid-19 staying safe procedure for viewing a property.


Property management

Details outlining the Covid-19 staying safe procedure for property management, repairs etc.


Visiting us in branch

To ensure everyone’s safety we will be observing social distancing within our branches. We ask before you visit one of our branches to contact us via telephone to prebook an appointment first, this will really help us avoid too many visitors at once.


Planning your next move online

Plan your next move from the comfort and safety of your own home with a virtual valuation or video viewing. Not only will this maximise your time, it will also limit social contact and keep everyone safe!