Fri 16 Feb 2018
February 2018, John German Estate Agents has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
John German Estate Agents met the criteria of collecting at least 50 reviews between January 1st 2017 and December 31st 2017,having received 312 customer reviews with a Feefo service rating of between 4.5 and 5.0.
James Morgan, Director at John German Estate Agents commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We make it our priority to provide our customers with real support and guidance throughout their move and work hard to ensure they receive the best service possible. Being able to listen, understand and respond to their needs has enabled us to enhance our offering in 2017. We’re looking forward to another successful year ahead.”
Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: "The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018."
Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence and combat the rising issue of fake reviews.
About FeefoFeefo is a global reviews and customer analytics solution to boost business & build trust. Feefo collects reliable customer feedback to deliver up to date insights so businesses and consumers can make better decisions. Feefo does this on behalf of 4,000 companies, providing reviews and customer analytics for more than 5,000 websites. Clients include Expedia, AXA, Next, The White Company, Moss Bros, Notonthehighstreet.com & John German Estate Agents.
About John German Estate AgentsPassionate about property since 1840
Ever since John German opened for business back in 1840, thousands of home owners throughout the Midlands have trusted us to help sell or let their properties for them. Such a task isn't taken lightly, we make it a priority to ensure each and every one of our customers gets all the support they need from us throughout the whole moving process.
Determination, dedication and enthusiasm is exactly what makes a move happen, the John German staff have this by the bucket load. There isn't a better feeling for us than handing keys over on moving day.
We have very high standards at John German and this is why we are members of NAEA & ARLA Propertymark and The Royal Institute of Chartered Surveyors (RICS). This puts us at the forefront of industry developments and ensures we adhere to a nationally recognised code of practice and professional conduct.
With this in mind, you can be confident you are dealing with an estate agent who will act in your best interests at all times.
To see our Feefo reviews click here:
"I was very happy with my experience as a John German client, from the initial valuation visit through to sale completion. Their staff were professional and attentive, keeping me updated throughout the process."