Sun 10 Apr 2016
At John German Estate Agents we aim to deliver a high quality, results driven and client focussed service. To maintain this standard we ask all our clients to complete a Customer Satisfaction Survey to let us know what they really think of us.
We are pleased to announce that from across all of our offices 100% of the sellers responding to our survey would recommend us to their friends and family.
Client Contact and Viewing Feedback were the 2 stand out aspects of our service.
What Sellers say about John German Estate Agents:
West Bridgford: “John German is a firm I would have no hesitation in recommending to friends. I used them because of a friend's recommendation. Sharon was extremely helpful. She was my main contact but I found all the staff helpful.”
East Leake: “Staff are very approachable, friendly and helpful.”
Ashbourne: “A first class service, with professional advice and excellent customer service.”
Burton: “We found all the John German staff we came into contact during our sale process to be extremely professional, courteous, and reliable and a pleasure to deal with. We felt we were in safe hands throughout the process, and that your staff were doing their best for us.”
Lichfield: “All members of staff that I spoke to were efficient and helpful. We were kept informed at all stages. Sarah Hill, our initial contact, was very knowledgeable about the area, and could make comparisons with other areas of Lichfield.”
Stafford: “First class service. Dealt with other estate agents before but no comparison to your first class staff, always friendly and willing to help.”
Uttoxeter: “Sold property quickly and advertising looked good on internet. Sought advice on residential lettings - buy to rent etc. and was given excellent advice. Again thank you!”
Loughborough: “Excellent marketing material. Very good at keeping in touch with solicitors and liaising with buyer and vendor.”
So if you are thinking of selling, why would you choose anyone else?
*Figures based on all surveys completed from April 2015 to April 2016.
"Hi Clare, I just want to take this opportunity to thank you for all that you did for my wife and myself. Without your help, advice and understanding this move might have gone on and on. It seems a very small thing really just an email to thank you but I hope you can pass it on to the powers up the top and show them how much we appreciated all your efforts, thanks again."